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When using multiple drawers with the same paper type, make sure to set the “paper type” and “paper size” the same for all the trays. Set the “paper type” inside of the paper menus. If a tray isn’t linking, print out the menu page to view settings.

One of the most commonly confused part numbers is the charge roller for the 4059/Optra series printers.

While the service manual states it is 99A0929 (which is obsolete), the actual part number is 99A1017.

31 Unsupported or 31 defective Print Cartridge Error:

When you get this error, check the smart cartridge contact assembly for broken pins (gold pins/contacts located on the right hand side frame). If the pins are broken you’ll need to replace the contact assembly.

When called to service a T64X, use this checklist for your Post Service Inspection. These are recommended checks and/or procedures to perform after fixing the incident that caused the service action.  Go to Post Service Inspection Checklist

To disable or lock the control panel for a Lexmark T61x – hold GO and STOP while powering on to lock or unlock the control panel. For a Lexmark T52x, T62x or T63x – hold SELECT and RETURN and scroll to the panel menuDisabling or locking the control panel.

We often are asked about intermittent printhead errors. We recommend that you check for switch engagement while closing the upper front cover.

Do you ever wonder what is the correct term for that board in your printer? Well, it might be called a system board or controller board in a Lexmark printer or a formatter board in an HP printer. Is it really the system (or formatter) board that you’re talking about? Or is it the engine board (Lexmark term), also know as the Engine Controller board, DC controller or DC board (HP terms).

If you’re working on a Lexmark Optra printer, this information should come in handy:

All T52x &T61x series have separate engine and controller boards.

All T series have the option of a network port built into the system or controller board (depending on the model). Base unit boards do not come with the built in network port.

T62x & T63x printers have a combined engine and controller board, which is now referred to as simply the system board.

Someone was looking for a little help with their T642n printer, check it out!
Open Forum

We also posted the first of many Recently Asked Questions, link below!
Recently Asked Questions

Both of these pages are located on the right navigation screen, so check back for more updates.

Follow the link below to find a resolution for service code errors for your Lexmark printer(s).

Lexmark Error Codes