T52x ‘Network 54 Error’ and how to solve it.

A “Network 54 Error” is reported by the printer at power on, or the printer loses or changes its network settings over time. Affected units may experience one or both of these symptoms intermittently.

How to cure this issue:

1. Update the failing adapter/printer’s firmware to level 3.20.30 or higher.
   • The firmware can be found on the Lexmark web site in the Firmware section of the Drivers and Downloads page. The download contains the file necessary to update the network firmware as well as a Readme file with detailed instructions for updating the firmware. In addition to the instructions in the Readme file it is also possible to update the firmware using the printer’s web page. Follow these steps to update using the web page:
     • Open a web browser.
     • Enter the IP address of the printer in the address field.
     • This will bring the printer’s web page.
     • Click on the “Configuration” link on the left-hand side of the page.
     • Click on the “Update Print Server Firmware” link.
     • Click on the “Browse” button and locate the firmware file that was downloaded. Note that this file will have a “.psw” extension.
     • Click on the Submit button.
     • When the process is completed, the adapter will reset.
2. If the printer continues to have problems it may be necessary to reset the NVRAM using the instructions below:
   • Power the printer off.
   • Hold down the > Menu, Select and Go buttons on the printer’s operator panel.
   • Power the printer back on while holding down the buttons.
   • Continue holding the buttons until you see “Performing Self Test / Restoring Factory Defaults” on the display. Then release the buttons.
   • The NVRAM has now been reset.
3. It may also be necessary to manually set the MAC speed on the printer if there continues to be problems.
4. If problems persist after performing the above steps or it is not possible to update the printer firmware then it may be necessary to physically replace the adapter or system board.
5. Contact your next level of support if you have difficulty with these steps.

It is recommended that anyone with the affected products should update to the 3.20.30 level of code immediately. If an affected print server cannot be updated via the network or parallel port, then the print server will have to be replaced.

 

Clearing up those T64X hazy and foggy prints.

If most of your pages are coming out with a fog or haze of toner on them it generally means that you have a defective toner cartridge, but that is not always the case. In certain situations it could mean there is a damaged printhead cable. If replacing the toner doesn’t get you the print quality you seek, try replacing this instead.

One way you can confirm this issue without inspecting the cables is to
switch the Print Resolution setting from 300 or 600 dpi to 1200 dpi, and vice versa. If
switching between 300/600 dpi and 1200 dpi improves the appearance of the printed
pages, replacing the laser cable assembly will likely correct the issue.

NOTE: This can be a useful diagnostic tool in cases where you are walking a customer
through diagnosing this issue or otherwise cannot visually inspect the printhead cables.

 

You don’t have to be Tony Stark to reset those Optra S & T printers.

Here’s a couple pointers on quick button resets for the the Optra T & S machines: (excluding the T640)

- If the printer is stuck in DEMO mode, hold down the STOP and SELECT buttons upon power up.
- To get the printer in DIAGNOSTIC mode, hold down the GO and RETURN buttons upon power up.

 

Problem (T64X): Most or all of the page is covered with toner, the pages come out mostly black/gray

Solution: First try another toner cartridge. In most cases, a defective toner cartridge will be the cause of this type of print quality issue. If the issue occurs with more than one toner cartridge, check the printhead cables. Make sure the video cable on the printhead/laser cable assembly is not damaged. If the video cable is damaged, replace the laser cable assembly (part number 40X0061).

 

Optra T Control Panels

To disable or lock the control panel for a Lexmark T61x – hold GO and STOP while powering on to lock or unlock the control panel. For a Lexmark T52x, T62x or T63x – hold SELECT and RETURN and scroll to the panel menuDisabling or locking the control panel.

 

Intermittent Printhead Errors

We often are asked about intermittent printhead errors. We recommend that you check for switch engagement while closing the upper front cover.

 

System Boards & Engine Boards in Lexmark Optra printers

Do you ever wonder what is the correct term for that board in your printer? Well, it might be called a system board or controller board in a Lexmark printer or a formatter board in an HP printer. Is it really the system (or formatter) board that you’re talking about? Or is it the engine board (Lexmark term), also know as the Engine Controller board, DC controller or DC board (HP terms).

If you’re working on a Lexmark Optra printer, this information should come in handy:

All T52x &T61x series have separate engine and controller boards.

All T series have the option of a network port built into the system or controller board (depending on the model). Base unit boards do not come with the built in network port.

T62x & T63x printers have a combined engine and controller board, which is now referred to as simply the system board.

Need more info? Post your question here or find information at www.marketpoint.com

 

Our first Open Forum question!

Someone was looking for a little help with their T642n printer, check it out!
Open Forum

We also posted the first of many Recently Asked Questions, link below!
Recently Asked Questions

Both of these pages are located on the right navigation screen, so check back for more updates.

 

Lexmark error codes got you down? Do not fret, Market Point is here to help!

Follow the link below to find a resolution for service code errors for your Lexmark printer(s).

Lexmark Error Codes

 

All your Lexmark printer driver needs right here!

Use this link to locate and download printer drivers for your Lexmark printer.

Lexmark Printer Drivers